Sample Apology Letter to Client for Sending Wrong Information

When writing an apology letter to a client for sending incorrect information, it's crucial to maintain clarity and politeness. Start by addressing the client respectfully and clearly stating the purpose of the letter. Acknowledge the mistake and specify the incorrect information sent. Provide the correct details and express regret for any inconvenience caused. Finally, thank the client for their understanding.

To,
__________ (Name of the Client)
__________ (Name of the Company)
__________ (Address)

Date: __/__/____ (Date)

From,
The Manager,
__________ (Name of the Company)
__________ (Address)

Subject: Apology for sending wrong _________ (proposal/ offer/any other information)

Sir/Madam,

In reference to our proposal/ offer________ (reference no.) dated __/__/____ (Date) for your requirement of __________ (product description), please note there was a typing error in the proposal shared.

Erroneously, the ________ (product model/ technical detail mentioned was incorrect/ wrong). The revised proposal is enclosed for your kind perusal.

We regret the inconvenience caused.

Thanking you,
Regards,
__________ (Your Name)
__________ (Designation)

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FAQs

What should be included in an apology letter to a client for providing incorrect information?
- Acknowledge the mistake, specify the incorrect information provided, provide correct details, express regret for the inconvenience caused, and thank the client for their understanding.
Should the correct information be provided in the apology letter itself?
- Yes, it's essential to include the correct information in the apology letter to ensure clarity and transparency.
How should the mistake be addressed in the apology letter?
- The mistake should be acknowledged directly and without excuses. Take responsibility and assure the client that steps have been taken to rectify the error.
Is it necessary to enclose the corrected information with the apology letter?
- Yes, enclosing the corrected information demonstrates accountability and provides the client with the accurate details they need.
How should the apology letter to the client be concluded?
- The letter should end with a polite expression of gratitude for the client's understanding and patience.

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Sample Apology Letter to Client for Sending Wrong Information – Sample Template of Apology for Giving Wrong Information

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