When writing a letter to inform a customer about a delay in supplying goods, it's crucial to communicate clearly and politely. Clearly state the reason for the delay, provide a revised delivery date, and express regret for any inconvenience caused.

Table of Contents:

Sample Letter for Delay in supplying of goods

From,
__________ (Sender’s Details)
__________ (Company Name)
__________ (Company Address)

Date: __/__/____ (Date)

To,
_________ (Customer’s Name)
_________ (Customer’s Address)

Subject: Delay in supplying of goods

Dear Sir/Madam,

In reference to your order________ (reference no.) dated __/__/____ (Date) for ____________ (product description), please note that due to _______ (unavailability of raw material/ import restrictions imposed by government/ delay in clearance at customs/ damage during transit/ break down of the machine at our production unit/ any other reason) there shall be a delay in delivery of goods.

We expect the revised delivery date to be around__________________ (revised delivery date).

Assure you that the delay due to the above reason was beyond our control and we shall make our sincere effort to expedite the delivery so as to minimize the delay.

We regret the inconvenience caused.

Warm regards,
_____________ (Your Name)
_____________ (Designation)

Live Editing Assistance

Live Preview

How to Use Live Assistant

The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

  • Start Typing: Enter your letter content in the "Letter Input" textarea.
  • Live Preview: As you type, the content of your letter will be displayed in the "Live Preview" section below the textarea. This feature converts newline characters in the textarea into <br> tags in HTML for better readability.

Additional Template Options

The letter writing editor allows you to start with predefined templates for drafting your letters:

  • Choose a Template: Click one of the template buttons ("Start with Sample Template 1", "Start with Sample Template 2", or "Start with Sample Template 3").
  • Auto-Fill Textarea: The chosen template's content will automatically fill the textarea, which you can then modify or use as is.

Download Options

Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.

Share via Email

Click the "Share via Email" button after composing your letter. Your default email client will open a new message window with the subject "Sharing My Draft Letter" and the content of your letter in the body.

Share via WhatsApp

Click the "Share via WhatsApp" button after you've composed your letter. Your default browser will open a new tab prompting you to send the letter as a message to a contact on WhatsApp.

Copy to Clipboard

If you want to copy the text of your letter to the clipboard:

  • Copy to Clipboard: Click the "Copy to Clipboard" button after composing your letter.
  • Paste Anywhere: You can then paste the copied text anywhere you need, such as into another application or document.

For printing the letter directly from the browser:

  • Print Letter: Click the "Print Letter" button after composing your letter.
  • Print Preview: A new browser window will open showing your letter formatted for printing.
  • Print: Use the print dialog in the browser to complete printing.

FAQs

  1. What should I include in a letter to inform a customer about a delay in supplying goods?
    • Clearly state the reason for the delay, provide a revised delivery date, and express regret for any inconvenience caused.
  2. How should I address the customer in the letter?
    • Begin with "Dear Sir/Madam" or use the customer's name if known.
  3. Is it necessary to provide details about the reason for the delay?
    • Yes, providing a brief explanation for the delay helps the customer understand the situation.
  4. Should I offer any compensation or discounts for the delay?
    • While not always necessary, you may consider offering a gesture of goodwill, such as a discount on a future purchase, depending on the severity of the delay.
  5. What if the customer requests further information about the delay?
    • Be prepared to provide additional details or updates as needed, and assure the customer that you are actively working to resolve the issue and fulfill their order as soon as possible.

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