Customer Feedback Letter Practice Questions: MCQ Quiz on Customer Feedback Letters with Answers

Question 1:  Which of the following is the best opening line for a customer feedback letter?

(A) Hello how are you?

(B) I am writing to provide feedback on my recent experience.

(C) Please give me a call.

(D) This is a feedback letter.

Question 2:  Which of these phrases shows appreciation in a feedback letter?

(A) I need a refund.

(B) Thank you for your excellent service.

(C) You made a mistake.

(D) Please fix this issue.

Question 3:  What is the most polite way to point out a problem in your feedback?

(A) Your service is bad.

(B) There seems to have been an issue with the delivery.

(C) You always mess up.

(D) Fix this now.

Question 4:  What should you include at the end of a feedback letter?

(A) Your contact details.

(B) A long complaint.

(C) Nothing.

(D) An unrelated story.

Question 5:  Which word would you stress in this sentence for politeness? 'I would like to suggest an improvement.'

(A) Would

(B) Like

(C) Suggest

(D) Improvement

Question 6:  Which of the following is a clear feedback statement?

(A) I didn’t like it.

(B) Your delivery time was longer than expected.

(C) It’s not good.

(D) Fix the issue immediately.

Question 7:  What tone should you use when writing a feedback letter?

(A) Angry

(B) Sarcastic

(C) Polite

(D) Demanding

Question 8:  Which is the best subject line for a feedback letter?

(A) Important.

(B) Feedback for my recent order.

(C) Fix my issue!

(D) Problem with your service.

Question 9:  Which of these is the best way to close a feedback letter?

(A) Get back to me soon!

(B) Please let me know if further details are needed.

(C) That’s all.

(D) Just do it quickly.

Question 10:  Which word should be stressed in this sentence for clarity? 'Your feedback process is helpful.'

(A) Feedback

(B) Process

(C) Helpful

(D) Your

Question 11:  Why is it important to include specific examples in a feedback letter?

(A) To make it longer.

(B) To clarify your feedback.

(C) To criticize the service.

(D) To demand action.

Question 12:  What should you avoid when writing a feedback letter?

(A) Specific examples

(B) Clear language

(C) Blaming words

(D) A polite tone

Question 13:  What is the best way to start your feedback letter?

(A) By listing problems immediately.

(B) By thanking the service provider.

(C) By asking for a refund.

(D) By demanding action.

Question 14:  Which sentence is most clear for giving feedback on product quality?

(A) It was not good.

(B) The product did not meet my expectations due to its low durability.

(C) You need to improve it.

(D) It’s useless.

Question 15:  Which phrase is appropriate to suggest an improvement?

(A) You should know better.

(B) I think this could be improved by...

(C) Why don’t you do it right?

(D) I don’t care fix it.

Question 16:  Why is it good to thank the service provider in your feedback?

(A) It makes them happy.

(B) It shows respect and acknowledges their effort.

(C) It solves the problem immediately.

(D) It’s not important.

Question 17:  What tone should you use when suggesting improvements?

(A) Harsh

(B) Neutral and respectful

(C) Casual

(D) Angry

Question 18:  What is the purpose of writing a feedback letter?

(A) To complain only.

(B) To share experiences and suggest improvements.

(C) To argue with the provider.

(D) To demand action.

Question 19:  What should you always include when describing an issue in your feedback?

(A) Emotional remarks.

(B) Clear details about the issue.

(C) General criticism.

(D) Threats.

Question 20:  Which sentence shows appreciation for a positive experience?

(A) It was okay.

(B) I had an excellent experience with your service.

(C) I guess it was fine.

(D) Nothing special happened.