Customer Complaint Letter Practice Questions: MCQ Quiz on Customer Complaint Letters with Answers

Question 1:  Which part of a customer complaint letter should clearly explain the issue?

(A) Introduction

(B) Salutation

(C) Body

(D) Conclusion

Question 2:  What is the tone that should be used in a customer complaint letter?

(A) Angry

(B) Polite

(C) Sarcastic

(D) Indifferent

Question 3:  Which of these is important to include in a customer complaint letter?

(A) Personal opinions

(B) Detailed descriptions of the problem

(C) Compliments

(D) Jokes

Question 4:  When should you suggest a solution in a customer complaint letter?

(A) Before explaining the issue

(B) After explaining the issue

(C) At the end of the letter

(D) Never

Question 5:  Which of these is a proper way to start a customer complaint letter?

(A) I am very upset about...

(B) I would like to bring to your attention...

(C) You are at fault for...

(D) I hate this product...

Question 6:  How should you conclude a customer complaint letter?

(A) In hope of a quick response

(B) By yelling

(C) By making threats

(D) By saying nothing

Question 7:  What is an important step before sending a complaint letter?

(A) Reading it carefully

(B) Ignoring it

(C) Sending it immediately

(D) Talking to friends first

Question 8:  Which of these is not a common mistake in writing a complaint letter?

(A) Using clear language

(B) Using polite words

(C) Writing in all caps

(D) Giving a clear description of the problem

Question 9:  Why should you avoid using angry language in a complaint letter?

(A) It makes the letter sound unprofessional

(B) It helps to solve the problem faster

(C) It shows strong feelings

(D) It impresses the reader

Question 10:  Which of these is a good way to structure a complaint letter?

(A) Start with the problem explain the details then suggest a solution

(B) Start with the solution then explain the problem

(C) List random points about the issue

(D) Write the solution in the middle of the letter

Question 11:  How should you make your complaint letter clear?

(A) Use simple and direct language

(B) Write long confusing sentences

(C) Use slang

(D) Write in different languages

Question 12:  Which of these should be avoided in a customer complaint letter?

(A) Specific details about the issue

(B) Making threats or demands

(C) A polite request for help

(D) Offering a reasonable solution

Question 13:  What should you do if the company resolves your complaint?

(A) Ignore them

(B) Write a thank-you letter

(C) Write another complaint letter

(D) Tell everyone to avoid them

Question 14:  Why is it important to include the dates in your complaint letter?

(A) To show how long the problem has been going on

(B) To impress the reader

(C) To confuse the reader

(D) To make the letter longer

Question 15:  What should be the length of a good complaint letter?

(A) Very long

(B) A few sentences

(C) Short but detailed

(D) One word

Question 16:  Which of these can make your complaint letter more effective?

(A) Giving too much personal information

(B) Being clear and honest

(C) Using informal language

(D) Ignoring the problem

Question 17:  When writing a complaint letter, what should you avoid doing?

(A) Being polite and respectful

(B) Using clear language

(C) Including unnecessary details

(D) Offering possible solutions

Question 18:  Why should you include a contact number in your complaint letter?

(A) So they can easily reach you for more information

(B) To make the letter longer

(C) To avoid getting a response

(D) To confuse them

Question 19:  Which of these is an important element in a customer complaint letter?

(A) Politeness and professionalism

(B) Name-calling

(C) Making threats

(D) Writing in an angry tone

Question 20:  What is the first thing you should do when writing a complaint letter?

(A) Explain the solution

(B) Introduce yourself and explain the issue

(C) Yell about the problem

(D) Demand immediate action